Privacy Policy

Back Nine Apparel ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website backnineapparel.com (the "Site") or make a purchase from us.

Please read this Privacy Policy carefully. By using our Site, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Create an account or register on our Site
• Place an order or make a purchase
• Subscribe to our newsletter or marketing communications
• Contact us with inquiries or customer service requests
• Participate in promotions, surveys, or contests

This information may include:

• Name (first and last)
• Email address
• Mailing address and shipping address
• Phone number
• Payment information (credit card numbers, billing address)
• Account login credentials
• Order history and preferences

Automatically Collected Information

When you access our Site, we automatically collect certain information, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Click patterns and navigation paths
• Date and time of visits

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, though disabling cookies may affect site functionality.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Send order confirmations, shipping notifications, and receipts
• Communicate with you about your account or transactions
• Respond to your inquiries and provide customer support
• Send promotional emails and marketing communications (with your consent)
• Personalize your shopping experience and product recommendations
• Improve our website, products, and services
• Analyze trends and gather demographic information
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations and enforce our terms

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Stripe: Payment processing and fraud prevention
• Shipping carriers: Order fulfillment and delivery (USPS, UPS, FedEx)
• InstantDB: Database and authentication services
• Email service providers: Transactional and marketing emails
• Analytics providers: Website analytics and performance monitoring

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmission
• Secure payment processing through PCI-DSS compliant providers (Stripe)
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data storage with encryption at rest

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information to comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for tax and accounting purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal exceptions)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@backnineshop.com. We will respond to your request within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by businesses
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your CCPA rights

We do not sell your personal information. To make a CCPA request, contact us at hello@backnineshop.com.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

9. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Site, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: